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Field Service Software - Electronic Field Service System Designed to Organise Tasks and Mobile Workers in the Field Service Industry
An All-in-one Field Service Solution developed to manage field staff and workflow, quickly and efficiently.
Manage your entire business within one system, including tasks and projects, sales, quotes, invoices and customers, and much more! Schedule tasks and set appointments for your teams of field users and track everything from our Field Service System with real-time updates and alerts. Eworks Manager is designed for field service and trade companies who are always on the go.
Manage your team of field workers with far more convenience and control with our system. Eworks Manager offers numerous plugins and features to help you manage your workload, monitor mobile workers, and boost productivity. Our system provides a range of features to improve interactions between you and your team, your clients and suppliers, and contractors. Our Mobile App is built to place a paperless solution in the hands of your field service workers.
Real-Time Updates Visible on the Live Panel
Our Live Panel displays a real-time feed of your worker's task progress in the field. Once appointments have been completed, put on hold or sent back to the office for authorisation, the Live Panel in the Admin System helps your admin staff make firmer decisions and responses. The system ensures that the nominated admin staff can authorise assignments and process them for invoicing.
Get Your Appointments Approved, On-Site & Safely!
Mobile workers can get their tasks approved directly from the Mobile App once their appointments are completed.
Customers can sign off tasks with our Signature Approval method. You can also add up to 10 seconds of audio, where the customer can record themselves verbally approving the appointment. Our SMS and Email Approval sends your customer a link for them to click on to approve the completed work. All of these approval methods can be sent out from the Mobile App, wherever you are in the field.
Schedule and Plan Jobs Ahead of Time
As you add new tasks to the system, you can assign users to each appointment. The Time Planner feature lets you designate tasks or appointments with a drag-and-drop function. It is much easier to add new jobs to your staff when you can view their schedules. Field workers can accept their assignments from the Mobile App, and update the status of the work according to the task's progress. Our system tracks the time each worker spends on-site and travel time so that detailed quotes can be created.
You can save time by scheduling tasks in advance, as your team's diaries are automatically synced to the Mobile App.
Track Your Mobile Technicians
Eworks Manager's system offers several tracking options, mainly Vehicle Tracking and Live Mobile Tracking. Both of these tracking options enable you to view the active location of your team members and receive automated updates of their task progress.
Our Vehicle Tracking Software gives you comprehensive information regarding driving style, range travelled, and has many fleet management benefits.
Our Live Mobile Tracking lets you track your mobile users' devices while they are in the field. You can also recognise which sites your workers are at and how long they spend on-site for each job. You can also clearly see who the closest user is when a critical task comes in.
Fill in electronic documents and certificates on the Mobile App
Digitise your crucial documents, including compliance certificates with Eworks Manager. Use the Mobile App to access digital copies of your required certificates, so you don't have to complete paperwork on-site. Your mobile documents are securely stored in the system, so you never have to worry about losing your documents.
Business Reporting Software
Our extensive reports allow you to see who your most productive workers are and identify who is gaining you the most profit. Comprehensive reports can be produced on the Admin System, including Job Summary Reports, Invoice Reports, User Job Card Reports, and much more. Eworks Manager integrates with leading accounting software including Xero, Sage One and Quickbooks. The system also allows you to export critical data to your bookkeeper, accountant or auditor.
The Complete Business System
Some additional features that would benefit your business
Field Service Management Software FAQs
Many companies are still dealing with heaps of paperwork and haven't thought about moving towards a cloud-based system. This is because they are scared of using technology to do the work for them.
When you pick a powerful Field Service Software like Eworks Manager, you are choosing a structured system that improves and streamlines how your business operates. Eworks Manager has helped many companies reach a new level of productivity and profitability, and reduce paperwork.
A complete Field Service Software can help you create, manage and track your tasks efficiently, using a cloud-based platform. You can improve transparency within your business and streamline the workflow of authorising of appointments and invoices.
The system syncs with our Mobile App, which means that each action logged on the app automatically displays on the Admin System so that admin staff can quickly react to any issues that may occur.