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SLA Management Software - Enhance your customer activity notifications with SLA Monitoring and Reporting for your business
A Full-Featured Job Card Management System to Streamline Your Entire Business
Our Triggers are notifications that you can set up in your system to alert you automatically of when things run a bit late. As a result, you can keep your tasks in check and your customers happy. Furthermore, if you would like to be informed when a customer creates an appointment via the customer login, you can easily do so through Eworks Manager's Triggers! You are in complete control when it comes to the triggers. An appropriate time and date can be set for each Trigger ensuring nothing is ever forgotten.
Monitor Appointment Activity & Keep Clients Updated
Keep your clients informed at every step of a task, whether a worker is on-route, on-site or has had to hand the task back to the office for extra equipment or material. Clients can receive alerts allowing them time to prepare or communicate with the office should there be any problems such as access to the site. No matter which stage an appointment is at; your clients will be kept updated at all times.
Manage Inventory & Assets Effectively
Keep track of inventory and asset allocation and manage maintenance with recurring tasks and notifications using our Triggers. Managing your assets this way ensures your assets get serviced on time and remain within warranty. Assets can be an immensely profitable part of your business, with our full asset history, you know precisely where your asset is and when last it received a service.
Track & Manage Invoices at Every Stage
Track your invoices and receive notifications for every action from a single system. On completion of a task, an alert can be sent to an admin member for authorisation and then be invoiced directly to the customer. If an invoice has not yet been settled within the stipulated period, you will receive an alert and be able to take the required action.
Keep Your Team Updated throughout the day
Eworks Manager allows your team to stay engaged at all times. Each action that occurs within a task can have a notification attached to it, whether it be informing your workers of a new job, changes to an appointment or if they spend too much time on-site. This way, you can manage your appointments and workers more efficiently and improve productivity.
