Field Service Management Software Archives

23/08/2023

Women in field services: Building a culture of inclusivity

Because the 2023 theme for Women’s Month is ‘accelerating socio-economic opportunities for women’s empowerment’, we wanted to highlight the challenges women face in the industry and look at how field service companies like yours can tackle these challenges to build a culture of inclusivity.

04/08/2023

How to close the gap between customer expectation and experience

Closing a customer expectation gap: A guide for field services

Our hyper-connected world has made meeting customer expectations more challenging than ever. Clients expect faster response times, personalised services and seamless experiences. As a result, service businesses are experiencing a greater gap between customer expectations and experiences. Customer expectation gaps pose several challenges for your business. To help you manage […]

13/04/2023

Effective ways to reduce customer churn and increase loyalty

Is customer churn hurting your business? Discover 9 effective ways to reduce churn

You can’t always avoid customer churn, but when it affects your bottom line, you need to do something to reduce it.

18/11/2022

5 reasons to choose our Field Service Software according to our customers

Choosing the right Field Service Software for your business can take time and effort. But while you don’t want to spend all your time trialling every product on the market, you also want to take your time with the process to ensure you find a solution that meets your requirements […]

31/10/2022

The best collaboration tool for your field service business

Getting job updates from your technicians is essential, so using a reliable platform to get time-sensitive information from your team is crucial. Earlier this month, when WhatsApp went down globally, many businesses couldn’t connect with their teams as they usually do. The platform was only down for a few hours, […]

09/09/2022

Why work-life balance is the secret to field service success

Why successful field service leaders prioritise work-life balance

Undoubtedly, being a field service business owner or manager requires lots of hard work, but it can be easy to confuse hard work with productivity. You may believe that to build or manage a successful company, you must put your job first and work long hours at maximum capacity every […]

02/09/2022

Improve the profitability of your business with Route Optimisation

Fast-track your path to profitability with route optimisation

Field service technicians spend a good deal of their day on the road travelling from your headquarters to job sites and back again. As a result, your fleet vehicles clock up mileage, leaving you with rising fuel and maintenance costs. Besides the maintenance and fuel costs, there’s also the consideration […]

26/07/2022

A comprehensive guide to field service KPIs

A guide to KPIs for your field service business

Key performance indicators (KPIs) provide insight into performance and guide decision-making, helping to achieve the highest possible productivity and run your field service business as efficiently as possible.

06/05/2022

Load shedding survival guide for your Field Service business

In 2021, load shedding reached an all-time high in South Africa, with 1,130 hours of power cuts recorded. The country’s power supplier has admitted that its system hasn’t been maintained and is unreliable and unpredictable. A lack of maintenance and old infrastructure means that load shedding will only worsen in […]

11/02/2022

Field Service Management challenges you can solve with Eworks Manager

Finding solutions to the challenges of Field Service Management is a challenge in itself. If you’ve tried and failed to find the best way to manage your team and improve efficiency, it’s time to consider a solution tailored to help you tackle the challenges of Field Service Management. The good […]