Any growth in a business is an exciting time for both managers and employees alike – but it can also be daunting and difficult to manage if you do not have the correct business systems in place. It is vital to be able to manage each stage of your business’s growth, which means that you should have solid and reliable business systems in place.
What are business systems?
Simply put, business systems are documented systems and process that are put into place to allow your business to run in your absence. You could think of this as an “operations manual” of sorts, as the documents should contain every piece of pertinent information needed for the smooth functioning of your business or company if you are away for a period of time.
One example of a business system is job management software. This software allows for your business to run efficiently and smoothly, as it provides an easy-to-use interface for scheduling jobs, storing customer and job data, tracking costs and much more. Implementing this software will enable your business to function on a high level whether you – as a business owner – your managers or senior employees are unable to be in the office.
Business systems are often viewed as being “back office” functions, meaning they are considered boring and are not given the urgency or importance they need. Implementing a business system is likely not as exciting as a new marketing strategy or sales technique but they are no less important!
Why do I need a business system?
Creating and implementing an effective business system can have numerous benefits, including making the problem solving and decision making processes of a business easier and more efficient.
Further reasons why you need a business system include:
One of the major reasons to have a business system in place is because it helps to improve the overall performance of both employees and management. It ensures that your office workers and field operatives can react to the customers’ expectations and needs, while also improving your brand. If you utilise job management software with a built in CRM system, this process is made even easier, as all customer data can be kept in one digital space.
Results remain consistent
Whether you are thinking about safety, the quality of your work or the efficacy of your employees, the reason why you need a business system, is because it helps you to deliver effective and repeatable results, which is a huge advantage when it comes to customer service ratings and maintaining and building your customer base – and business!
Employee engagement is improved
One of the goals of a business system is to enable employees to complete their assigned work in a timeous and efficient manner, while also allowing them to have a voice in the company. Having a system in place also allows you to integrate new employees with ease, further improving their engagement with their fellow workers and company on the whole.
Costs are reduced and profits are increased
The implementation of a successful business system is one of the best ways to reduce costs, as it will streamline everything, from scheduling jobs, to tracking inventory to sending out and drawing up invoices. Saving time on these processes frees up more time to focus on the financial improvement of your business.
How to implement a successful business system
Business growth can only happen if you have a system in place which can grow with the business, which is why it is important to ensure that you have taken the correct steps towards implementing a business system:
Identify workflow issues in order to tackle processes that need systems
In order to ascertain if you need a business system, it is vital to assess your current workflow issues and processes to find out what could be made more efficient by introducing a new and improved system.
Choose a suitable platform
Once you have assessed which processes or areas are not functioning to their highest levels of efficiency, you will need to choose a platform to implement your system on. An all-inclusive software system is one of the best business systems platforms to opt for, as it allows for a full-scope view of your business and its daily operations.
Get feedback from your employees
Once you have chosen your platform, it is important to ask your employees whether or not they feel the system is user-friendly and meets their needs. If they feel negatively towards the platform you have chosen, you could consider their suggestions for platforms and systems. A business system or job management software should increase staff productivity and efficiency, not decrease it.
Some important factors to consider during this process include:
- the complexity of the systems and platforms you are implementing
- the skills of the staff when implementing a technological change
- the flexibility of the platform as your business grows
If your business is growing – and with it, your profits and client base – it is vital to plan and implement business systems that will allow for this growth, which is why using a tool such as job management software is recommended. Eworks Manager offers a diverse and ground-breaking solution for businesses who are experiencing growth and who need a system to support this growth – contact us to find out how we can help you reach new heights.