Managing an HVAC company is a tough job. Between organizing, scheduling appointments, and doing all the back-end paperwork, there’s hardly a moment to keep up with your employees in the field. The HVAC Industry requires quality software to organize and plan the business, no matter the size. Eworks HVAC software allows for both management and technicians to effectively create jobs and manage them.
The CRM feature, found within our software, ensures that all communication between your business and its customers are captured. This includes emails, calls, and complaints. A full history is also tracked and available to you instantly. Assign jobs to the correct technician in the field by seeing what area the rest of their jobs are in for that day. This saves time and money on unnecessary traveling.
Eworks furthermore allows you to track your technicians' time spent on a job. You can view the user time sheets using the report summary. This saves the admin staff valuable time from capturing staff time sheets from a paper job card. It also means that job cards cannot be lost or misplaced. A customer's signature furthermore captures on the App. On the completion of the job, it automatically attaches itself to the job sheet.
The live panel lets you view the status of current jobs. In addition, watch the colours change as the job status updates. Colors change for jobs going on route, to on site, to completed. This feature lets you know what is happening and where, saving you the hassle of calling the technician to find out where they are.
Keeping your customers happy is one of the most important aspects of any business. This is why Eworks Manager offers the customer login portal. Your customer is able to log into the system and view the progress of work. They are able to view any notes intended for them captured by the admin staff. This feature offers peace of mind for your customers, knowing that they can simply log in and have their questions answered. The SMS notification feature is also handy in keeping your customers happy and informed. It is up to you whether to send an SMS to your customer to let them know that a technician is on their way to site. This also ensures that you won't arrive at a job without access.
If you would like to find out more information and have a free personalised demo of the software get in touch today!
Call us: +27 (0)41 004 0045
Email us: firstname.lastname@example.org