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IT Help Desk Software - Job Management Software for the IT industry
How Eworks Manager's Award-winning IT Help Desk Software can help your business in the IT field?
As an IT company, keeping up with deadlines can be difficult, especially when there are many challenging tasks at hand. Because of this, you need to have strong communication between staff members inside and outside the office. Better communication means better workflow. With Eworks Manager's Job Card Management Software, you can ensure that your employees stay on track of important deadlines. This is important because staying on track of deadlines lends itself to keeping your customers happy, which maximises your profits. With our IT Help Desk Software, your staff can instantly view any jobs that have been placed in the system.
Create Tickets and manage till completion
Managing your customer queries is much easier when using Eworks Manager's Help Desk Software. Create, manage, and track all your tickets, in one system, so that you are always aware of any issues.
To create a ticket, your staff or client can select the category of the issue, select what the issue relates to, give a description of what the issue is, and add an attachment if needed.
Tickets can be created by staff through the admin system, or by customers using the customer login portal. Your customer does not need to phone in or email for assistance.
Tickets can speed up response time, ensuring that your customers are always satisfied with your service.
Plan jobs Efficiently
We offer a range of planners to assign jobs to available workers. See who is available and, with our drag and drop feature, slot the job into your employee's diary. Once saved, our Staff Scheduling Software will automatically update your technicians' schedules on the Mobile App.
Track your technicians in the field using Live or Vehicle tracking
Eworks Manager offers Live Mobile Tracking and Vehicle Tracking. Both features allow you to see the live location of technicians and receive automatic updates on their jobs.
The Live Mobile Tracking feature tracks your technicians' devices while out in the field. You can identify which site your workers are at, and how long they are on-site. You can also track who is the nearest to any reactive jobs that may come in.
Vehicle Tracking also has Fleet Management benefits, allowing you to keep updated with driving behaviour reports, journey reports, mileage, and more.
Invoice on-site or in the office
Generate invoices on the move with the Mobile App or from the Admin System. Manage your overdue invoices and set payment terms for each customer. Customise your invoices with your company's brand and structure.
Eworks Manager also integrates into SAGE One, QuickBooks and Xero accounting software's, for your convenience. Our system also allows you to export your invoices for accountants or bookkeepers.