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Customisable Alerts to suit SLA Requirements

Stay Updated with Alerts to Remind You at Key Points

Notify Users of Defined Actions

Schedule Your Team Efficiently

SLA Management Software - Enhance your customer activity notifications with SLA Monitoring and Reporting for your business

A Full-Featured Job Card Management System to Streamline Your Entire Business

Our Triggers are notifications that you can set up in your system to alert you automatically of when things run a bit late. As a result, you can keep your tasks in check and your customers happy. Furthermore, if you would like to be informed when a customer creates an appointment via the customer login, you can easily do so through Eworks Manager's Triggers! You are in complete control when it comes to the triggers. An appropriate time and date can be set for each Trigger ensuring nothing is ever forgotten.

Keep Your Employees & Clients Informed at All Times

Never lose track of another task, lead or update.
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Monitor Appointment Activity & Keep Clients Updated

Keep your clients informed at every step of a task, whether a worker is on-route, on-site or has had to hand the task back to the office for extra equipment or material. Clients can receive alerts allowing them time to prepare or communicate with the office should there be any problems such as access to the site. No matter which stage an appointment is at; your clients will be kept updated at all times.

Manage Inventory & Assets Effectively

Keep track of inventory and asset allocation and manage maintenance with recurring tasks and notifications using our Triggers. Managing your assets this way ensures your assets get serviced on time and remain within warranty. Assets can be an immensely profitable part of your business, with our full asset history, you know precisely where your asset is and when last it received a service.

Track & Manage Invoices at Every Stage

Track your invoices and receive notifications for every action from a single system. On completion of a task, an alert can be sent to an admin member for authorisation and then be invoiced directly to the customer. If an invoice has not yet been settled within the stipulated period, you will receive an alert and be able to take the required action.

Keep Your Team Updated throughout the day

Eworks Manager allows your team to stay engaged at all times. Each action that occurs within a task can have a notification attached to it, whether it be informing your workers of a new job, changes to an appointment or if they spend too much time on-site. This way, you can manage your appointments and workers more efficiently and improve productivity.

The Complete Business System

Some additional features that would benefit your business

SLA Management System FAQs

1What is an SLA Management System?
SLA Management Software tracks and manages all aspects of your service-related business, ensuring service level agreements are met. For service companies, this could mean responding to a job within a specified time frame or having a worker on-site within a specific number of hours. The agreement often involves penalties for failing to maintain the contractual level of service. This makes SLA Tracking so important and such a handy tool to manage your contracts.
2What can I do with an SLA Management System?
Keep track of leads, alert users of assigned appointments and receive notifications on overdue invoices. Choose from a list of default triggers, determining which actions to be notified about or create customised alerts and triggers for specific activities. With our SLA Management integrated into our Job Card Management Software, you take full control over how your business operates and be at ease that all procedures are being followed as effectively and efficiently as possible.
3Why is it essential to use an SLA Tracker?
A good SLA Tracker is vital because it sets boundaries and expectations for certain aspects of service scheduling. Clearly defined promises reduce the chances of disappointing a customer. SLA Monitoring and Reporting Software drives internal processes by setting a clear standard of performance.

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