Is your field service business feeling the pinch? Discover 7 ways to reduce your costs

Is your business feeling the pinch? South Africa's high cost of living affects not only demand and your customers' disposable income but your expenses too.

If high operational costs are putting strain on your business, it's time to re-evaluate your expenses and reduce them.

Why it's smart to reduce costs

Reducing costs can help you build a business that can weather economic downturns. It improves cash flow and financial flexibility, giving you a financial cushion for unexpected events and the resources for investment opportunities.

How to reduce your operating costs: 7 innovative ways

Here's how you can reduce your costs to minimise the effects of the country's high cost of living:

Control vehicle-related expenses

Because your technicians travel to job sites, reducing vehicle-related expenses is an effective way to cut costs. Take steps to optimise vehicle usage, fuel consumption, and maintenance costs. For example, you can use Route Planning Software to optimise travel routes and reduce fuel consumption. And you can use Job Scheduling Software to schedule preventative vehicle maintenance.

Invest in mobile technology

Give your technicians mobile devices or tablets to access project information on the go, including job cards, customer data and inventory levels. Mobile technology reduces paperwork, improves communication, and gives everyone access to real-time updates. It eliminates the need for multiple trips to the office, which can lead to unnecessary delays.

Opt for preventative maintenance

Reactive maintenance can be expensive, so adopt a preventative maintenance programme to minimise costly repairs and breakdowns. Scheduled maintenance can help you identify issues before they become bigger problems, reducing the need for emergency service calls.

Optimise inventory management

If you rely on the availability of materials and parts for jobs, efficient inventory management can help you cut costs. It can help you prevent overstocking, reduce storage costs and give you more money to invest in other areas. Use an Inventory Management System to track stock levels, identify stock you don't need, and place orders based on historical data.

Train and empower your workforce

Knowledgeable workers are less likely to make mistakes. By providing training, you can reduce the need for callbacks and minimise costs associated with reworks. Invest in training and skills development programmes to enhance your team's capabilities. If you can't afford training, create a mentorship programme and pair seasoned technicians with trainees.

Supplier management

Review and negotiate contracts with suppliers to ensure you're getting the best possible pricing and terms. If you have positive relationships with suppliers, they're more likely to offer competitive pricing and discounts, ensure on-time delivery and maintain consistent quality.

Track and analyse key metrics

Establish key performance indicators (KPIs) and monitor and analyse them. Track metrics like revenue per job and cost per job to identify areas for improvement and make data-driven decisions.

Bonus: What to avoid when trying to reduce costs

Taking steps to reduce your costs can be beneficial, but your efforts could backfire if you're not careful.

Avoid the following to ensure your cost-saving measures don't cost your business in other ways:

Sacrificing quality for cost savings

While it's important to reduce costs, be cautious not to compromise the quality of your services. Maintaining high-quality service is crucial for customer satisfaction and retention. Strive to strike a balance between cost savings and service excellence.

Overlooking customer needs and preferences

When reducing costs, don't lose sight of your customers' needs and preferences. Cutting corners can affect your customer experience and lead to poor satisfaction. As a result, you may lose customers, which could affect your bottom line. Ask customers for feedback and consider the impact of cost-saving measures on quality.

Neglecting employee engagement and morale

Cost-cutting measures should not harm employee morale or engagement. Avoid implementing measures that burden or demotivate your technicians, as this can lead to poor quality and low productivity.

Short-term thinking without considering the long-term impact

Cost reductions may yield immediate benefits, but it's crucial to consider the long-term impact of your decisions. Avoid implementing short-term fixes that may have negative consequences in the future. Take a strategic approach, considering both short-term savings and long-term sustainability.

Failing to track and analyse data

Data analysis can help you measure the efficacy of your cost-saving efforts. But failing to track and analyse relevant data can lead to missed opportunities. Track your performance metrics to ensure your cost-reduction measures are effective.

Neglecting vendor and supplier relationships

While reducing costs, it's crucial to maintain healthy relationships with suppliers. If you focus too much on price reductions, you may lose reliable suppliers. Remember, a strong supplier network ensures reliable and timely delivery of materials, which helps you meet your deadlines and maintain customer satisfaction.

Final thoughts

The current cost of living can make it challenging to run a business. The best thing you can do is reduce operating costs to minimise the effects of economic downturns and future-proof your business.


Want to learn more about our paperless software? Contact us to book an obligation-free online demo.

If you're ready to try our software to see if it's the right solution for your business, sign up for a 14-day free trial.

Try our Software, FREE For 14-Days

Start a 14-day Free Trial. Unrestricted and Totally Free! Keep control of your entire business in one place.

Secured data. No fixed-term contracts. No card details needed.

We use cookies to enable website functionality, understand the performance of our site, and serve more relevant content to you. If you continue to use this site we will assume that you are happy with this.

For more information, please review our Privacy Policy and Cookie Policy.